We are paying refunds to eligible members
RACQ Insurance has made errors when calculating premiums for some insurance policies and we’re making things right. We’re issuing refunds to some current and former eligible members to meet our promises.
If you have received a remediation letter requesting your bank account details, please submit them using the secure refund form below.
If the form is not accepting your code, or you require any further information in relation to the letter, please call 1300 926 076 for assistance.
If your letter is dated prior to 28th September 2026, the online form will not work for you. Please contact 07 3877 1982 for further assistance.
Below are some Frequently Asked Questions (FAQs) which will guide you in what to do if you have been contacted by RACQ Insurance about potentially being eligible for a remediation.
Historical RACQ Insurance remediation payments will continue to be managed by RACQ Insurance until any unclaimed funds are transferred to the Queensland Public Trustee (unclaimed funds) in accordance with legislative requirements.
What to do if RACQ Insurance has contacted you about a refund
If we've sent you a letter or email requesting your bank details, please submit your information using the secure refund form or call 1300 926 076 to provide your bank account details. Your refund will be paid into the bank account you nominate within 15 days.
If you've received a refund directly into your bank account, you don't need to do anything. Once the refund is deposited into your account, we will confirm the successful payment with an email or letter to you.
Member remediation FAQs
We are here to help
Please have your reference number from your letter and your bank account information (BSB and account number) available if you call or visit a store.
Things to note
Insurance Products (excluding Travel Insurance) are issued by RACQ Insurance Limited ABN 50 009 704 152 (RACQI) and arranged by RACQ Distribution Services Pty Ltd (RDS) ABN 35 116 361 650, AFSL 567130 and RDS' authorised representatives (including RACQ Operations Pty Ltd ABN 80 009 663 414, AR No. 234978 (RACQO)). Conditions, limits and exclusions apply.
Any advice provided by RDS and RACQO is general advice only and does not take into account your personal objectives, financial situation or needs and you will need to consider whether the advice is appropriate for you. Read the Product Disclosure Statement (PDS) before making a purchase decision on the product. You can also access our Target Market Determinations on this website.
RDS receives a commission from RACQI for the policies it arranges. RACQO receives fees paid for services it provides to RDS. Further details about remuneration are available on request prior to purchasing.
RACQ Group and RACQ Insurance may need to collect personal information from you to support you with your inquiry, assess your eligibility for any of our products or services, or to provide general support. By providing your details, you agree to RACQ Group and RACQ Insurance collecting, holding, using, and disclosing your personal information pursuant to the RACQ Group Privacy Statement and RACQ Insurance Privacy Collection Notice, available from racq.com or you can request a copy.